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Do you let your customers know that you’re reselling?

By: admin

A lot of web hosting resellers face the difficult decision to tell their customers whether they are reselling or not.  In my personal opinion, in today’s cut throat web hosting market, it’s always good to stand out — and partnering up with a reseller hosting provider that gives you the cutting edge just may do that for your business.

Provided that you’ve partnered up with a reseller hosting provider that actually offers you something different than the others, for example Uptimehost (Sorry, I just had to), you should highlight the advantages that you gain against competitors by partnering with such a provider.

A lot of resellers don’t have time to worry about infrastructure and other nuisances that come with managing servers, most just want to provide their customers with a service that actually benefits their customers.  With that being said, you should tell your customers that you’ve partnered up with a web hosting provider that offers benefits that aren’t seen at other providers and that your team is focused on providing quality customer service versus messing with servers/infrastructure.

Customers are looking for providers that can actually provide them with solutions that they need for their business. Creating strategic partnerships that create value for your customers grouped with your ability to provide quality support will have your customers impressed and ready to pay whatever you charge.

February 6, 2009 | Filed Under Help Guides

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